James T. Lawson, Former Assistant City Manager, Fort Lauderdale, FL

Our CEO brought Mark in to work with our management team. Few expected any real improvement to our performance; none expected the positive transformation that our team underwent. Accountability and ownership increased, and department heads who wouldn’t talk to one another began working together synergistically. Personally, working with Mark has had a remarkably positive impact. The tools he has given me have allowed me to achieve previously impossible results, including rising to COO of my organization.